Summary

Site Reliability Engineering (SRE) brings together software and systems engineering to design and operate large-scale, highly distributed, and fault-tolerant systems. As a Site Reliability Engineer III, on the Platform team, you will play a key role in designing, building, and operating the foundational infrastructure that powers Guidewire's SaaS platform. You will focus on automation, reliability, scalability, and operability — ensuring our multi-tenant cloud platform consistently meets both functional and non-functional requirements. You will work closely with product development teams to influence system design, improve resilience, and ensure production readiness, while building the tools and frameworks that enable productive, global, follow-the-sun operations.

Job Description

What You'll Do

Drive Reliability, Automation & Scale:

Design, build, and operate highly reliable, scalable infrastructure for a multi-tenant SaaS platform.
Automate deployment, provisioning, and operational workflows across cloud infrastructure and applications.
Develop internal tools, services,



and frameworks to improve efficiency and reduce manual effort.
Participate in a 24x7 follow-the-sun on-call rotation to support critical production systems.

Improve Platform & Infrastructure:

Contribute to core platform systems by building features, resolving issues, and enhancing reliability.
Partner with development teams to ensure systems meet availability, performance, and scalability requirements.
Proactively identify risks, bottlenecks, and failure modes, and implement solutions before they impact customers.

Observability, Incident Management & Resilience:

Build and maintain observability systems (metrics, logging, tracing, dashboards).
Define and track Service Level Objectives (SLOs) and reliability metrics.
Lead or contribute to incident response, root cause analysis, and blameless postmortems.
Drive improvements toward self-healing systems and reduced operational toil.

Secu

📌 Platform Engineer III (Bengaluru)
🏢 Guidewire Software
📍 Bengaluru