The Windows Infrastructure Engineer designs, supports, and evolves complex technical solutions that underpin customer-facing products and critical internal systems on our Windows platform. This role focuses on stability, scalability, and innovation, acting as a technical problem-solver, solution designer, and escalation partner across teams.

This position delivers value by reducing incident impact, improving system reliability, enabling customer success, and ensuring the organization’s engineered solutions are secure, compliant, and future-ready.

Responsibilities:
Diagnose and resolve complex application and infrastructure issues, delivering timely and accurate solutions in a collaborative environment
Design, implement, and support engineered solutions, platform services, and mission critical systems
Partner with customers and internal stakeholders to design solutions that meet functional, technical, and operational requirements
Serve as an escalation point for advanced technical issues in alignment with team support policies




Contribute technical expertise to cross-functional initiatives and interdepartmental projects
Collaborate with third-party vendors to support and integrate key technologies
Develop and maintain transparent, scalable documentation for systems, products, and engineered solutions
Facilitate knowledge sharing through training, documentation, and informal mentorship
Participate in incident response, root cause analysis, and continuous improvement efforts
Monitor, maintain, and audit software licensing and system compliance where applicable
Support internal and external audits (e.g., licensing, security, compliance) as required
Stay current on emerging technologies, platforms, and best practices to inform solution design and modernization efforts
Other duties as assigned.

Requirements:
4+ years of experience in systems engineering, infrastructure, or platform-focused roles
Bachelor’s degree in a related field or equivalent practical experience
Advanced

📌 Windows Infrastructure Engineer (India)
🏢 Nexcess
📍 India