Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

Automation-First M&O; Operations
Design and implement automation solutions for recurring M&O; activities, including monitoring, reporting, validations, and reconciliation processes
Eliminate manual operational dependencies by building scalable, reusable automation frameworks
Continuously identify opportunities to improve efficiency, accuracy, and SLA adherence through automation
Intelligent Monitoring & Insights




Build automated monitoring solutions and dashboards using non-production data patterns, logs, and metadata
Proactively detect anomalies, trends, and potential risks before they impact production
Partner with onshore team to enhance observability and improve system health tracking
Incident Triage, RCA & Resolution
Perform detailed triage of incidents to establish root cause using logs, lower setting replication, and data analysis
Own end-to-end resolution lifecycle:
Root cause identification
Code-level fixes
Unit and integration testing
Deliver shippable, production-ready solutions via onshore deployment model
Focus on eliminating repeat issues through permanent fixes and preventative controls
Salesforce Development & Engineering
Develop and maintain Salesforce PNRM solutions using Apex, LWC, APIs, and configurations
Support enhancements tied to operational improvements, reliability, and scalability [PNRM SALES...ANGES 2026 | OneNote]
Ensure alignment with

📌 Senior Software Engineer (Gurugram)
🏢 Optum India
📍 Gurugram