Job Purpose
To provide intelligent inputs / strategies to the field Collection Team to
improve the Collection efficiencies and the resultant reduction in credit losses

Main Accountabilities
• 1. Opportunity to assist collection team in following initiative at the
Contact Center drive collections performance of call centre team through ongoing
design, development and implementation of cutting-edge collection strategies that
will continuously reduce exposure to bad debt losses within the business.
• 2. To implement robust and comprehensive analysis of collections strategies
across all portfolios, supporting continuous improvement both by identifying
value-added refinements to existing strategies and through implementation of a
robust Champion-Challenger operating model.
• 3.



To implement Collection IT system.
• 4. To coordinate with Risk team for pre-delinquency management figures and
to institute Collection analytics for tracking DSA performance and profile
segmentation.
• 5.To institute Collection Executive's productivity tracking mechanism.
• 6. To Benchmark Industry Best Practices.
• 7. To Track and Monitor Online Auction and Repo sales Vehicles.
• 8. To Track and Monitor Skip Cases resolution.
Qualifications
• Minimum Degree: Any Graduate (Bachelors in any specialization from
recognized university)

📌 Manager - DSMG - TW - X - Bucket - Call Centre - Siliguri - Sona Wheels - JM (India)
🏢 Tata Capital
📍 India