We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Foundational Frameworks team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
AI Adoption: Learn, propose, and adopt AI capabilities applicable to Production Services to improve observability, triage accuracy, and efficiency.
Incident Management: Own and resolve all INCs, ensuring timely triage, root cause analysis, remediation, and explicit stakeholder communication. Maintain high responsiveness for NXN and other critical applications, including chat/escalation channels. Participation in rotational on-call as needed for high-priority applications.
Change Management: Partner with stakeholders to execute end-to-end change processes (RFC creation through closure) in alignment with governance and quality controls. Coordinate approvals, deployment planning, validation, and post-change reviews.
DevOps and Automation: Collaborate with Dev teams to implement DevOps practices: adopt AutoRFC, enable Fastpath,



and standardize CI/CD pipelines using BNY shared templates. Drive automation for routine operational tasks to improve speed, safety, and consistency.
Resilience and Recovery: Lead and participate in Disaster Recovery (DR) and Failover Simulation (FOS) exercises across all supported applications. Document and continuously improve recovery procedures and runbooks.
Coaching and Governance: Mentor team members across Incident, Change, and Problem Management disciplines. Champion best practices, continuous improvement, and operational excellence.
Observability and Monitoring: Enable and enrich monitoring/alerting across all applications; evolve dashboards and SLOs to support proactive detection and faster MTTR

To be successful in this role, we’re seeking the following:
Bachelor's degree in computer science or a related discipline, or equivalent work experience required, with advanced degree preferred
6 to 10

📌 Senior Specialist, Production Services Application Support Analyst (Pune)
🏢 BNY Mellon
📍 Pune