Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Gallagher Center of Excellence is seeking to hire a AM/DM -Claims Operations. As the Claims Lead, you will be responsible to Supervise and handle a team of Claims adjusters in the best interests of the company, by delivering a high-quality cost-effective claims service to customers and contribute to the delivery of the claims business goals, within claims handling authorities.

Your role will involve delivery of key SLAs, set goals,



monitor and evaluate staff progress, assist with training and queries, and manage stakeholder expectations. Additionally, you may also carry an individual case load based on business needs.

You will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in US. Exposure to Insurance regulations and laws, claims handling procedures and Risk management principles is a definite plus.

How you'll make an impact

Responsibilities:
Supervise a team of Employee Advantages claims examiners and may carry an individual case load based on business needs.
Actively manage work allocation, query resolution and delivery of key SLAs.
Report key claims handling metrics using dashboards & scorecard to evaluate performance and trends and drive process improvements.
Review work of others via file

📌 Assistant Manager (Pune)
🏢 Gallagher
📍 Pune