Business Overview
As an Application Production Support Engineer (APS), you will join a high-performing, multicultural team dedicated to the excellence of our Banking Platform APS. Operating within the CIB Production function. The Banking Platform APS team operates across Spain and India to provide 24/7 production support for local European applications, ensuring operational resilience and high-quality service for business lines including Banking Platform, Transversal Functions, 2S, and ALMT.

Job Responsibilities
Core Production Support:
Provide 24/7 application production support for all business lines, specifically focusing on the Banking platform.
Resolve incidents and respond to user requests, problems, and escalations in a timely manner.
Independently debug and propose resolutions or workarounds for complex production issues.
Perform root cause analysis (RCA) and manage resulting action items to completion.
Coordinate with application, infrastructure, vendor, and business teams to manage incidents and maintenance activities.
Support end-of-day (EOD) and end-of-month (EOM)



batch runs.
Provide weekend, holiday, and night support as required.
Operational Resilience & Maintenance:
Support change management processes, application releases, and IT security activities (e.g., post-security patch health checks).
Support Disaster Recovery (DR) testing and Business Continuity Planning (BCP) activities.
Perform and coordinate regular preventive maintenance and system monitoring/alerting.
Manage the problem management process to ensure permanent fixes are prioritized and delivered by application teams.
Continuous Improvement & Documentation:
Document operational procedures and contribute to the functional/technical knowledge base.
Cross-train team members to build collective expertise.
Analyze and challenge existing support processes to drive automation, optimization, and continuous improvement.

Required Qualifications, Capabilities, and Skills
6+ years of skilled exp

📌 Production Support Engineer (Chennai)
🏢 BNP Paribas CIB
📍 Chennai