Experience :- 1 Year to 3 Years
Education :- BCA/ MCA/ B Tech / M Tech
Shift :- 24*7
L1 Deliverables:
§ CPU, Memory monitoring
§ Disk space management for OS partition(s)
§ System Log file management
§ User account management
§ Apply Naming Convention, Home Directory, Group Creation as per Policy
§ User Disabling
§ Access rights
§ Incident and Request Services monitoring
§ Request Fulfillment Management
§ Server Reinstallation and configuration due to incident
§ Disk management - Creating partitions for the different types of servers
§ Support during Software Installation (Note: For 3rd Party Software, best effort support only)
§ Manage DNS, DHCP, NFS, NTP services
§ Volume Management
§ Start up and shutdown of Cluster resources
§ File System Management
§ Logical Partitioning and Administration
§ Console Management
§ Review of daily/weekly/monthly checklist
§ Repeat Incident / Alert Analysis
§ Necessary support for restoration or DR drill
§ Preparation of MIR for Major Incidents
§ Reinstallations raise due to incidents
§ Vendor coordination
§ Incident / Request Fulfillment / Change management