Job Title : OTC CUSTOMER SUPPORT

Location State : Telangana

Location City : Hyderabad

Experience Required : 5 to 12 Year(s)

Shift: Day Shift

Work Mode: Hybrid

Position Type: Contract

Openings: 1

Company Name: VARITE INDIA PRIVATE LIMITED

About The Client: A cloud computing company offers a platform for digital workflows, enabling organizations to automate and streamline business processes. The solutions include IT service management, human resources, customer service, and security operations. Designed to enhance efficiency and collaboration, the platform digitizes and automates workflows for diverse organizational needs.

Headquartered in the United States, the company is recognized for its creative approach to workflow automation, playing a significant role in the IT service management and business process automation space. In 2018, Forbes magazine named it number one on its list of the world's most innovative companies.

About The Job:

- As a Customer Support Team Member specializing in Orders and Collections, you will play an instrumental role in ensuring the smooth and efficient resolution of customer inquiries and concerns related to orders and payments.
- You will collaborate closely with our Orders and Collections teams to provide timely and accurate support to our valued customers.

Essential Job Functions:

- Collaborate effectively with the Orders and Collections teams to streamline processes and improve customer experience.
- Provide outstanding customer service by addressing inquiries courteously, efficiently, and with a solutions-oriented approach.
- Maintain a high level of professionalism and empathy in all interactions with customers.
- Go above and beyond to exceed customer expectations and build long-lasting relationships.
- Handle customer inquiries regarding outstanding balances, payment plans, and payment methods.




- Work closely with the Collections team to help customers set up payment arrangements and resolve payment-related issues.
- Respond promptly and professionally to customer inquiries related to order status, tracking, and delivery information.
- Assist customers in placing, modifying, or canceling orders as needed.
- Assist in maintaining relevant and accurate customer master records while ensuring all internal controls and SOX policies are followed.
- Assist in resolving customer claims/issues and engaging with the correct internal departments, including Sales and Sales Operations, to ensure timely resolution in any customer dispute, with a strong focus on providing excellent customer service.

Qualifications:

- Minimum experience of at least 2+ years in Order to Cash Process is required.
- Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment.
- A demonstrated track record of success and initiative with the ability to work independently and collaboratively in a team environment, showing a desire to grow professionally to support ServiceNow's current and future growth.
- Highly focused on routine tasks.
- Organised with excellent time management skills and the ability to balance multiple responsibilities and meet necessary deadlines with limited supervision.
- Strong analytical skills and thorough research skills with outstanding follow-through.




- Well-developed problem-solving skills and ability to work across various functional teams to evaluate, prioritize, and address key issues.
- Exceptional listening, interpersonal, and solid communication skills, both written and verbal
- Education:
- Minimum experience of at least 2+ years in Order to Cash Process is required.

How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Exp Req - Referral Bonus

0 - 2 Yrs. - INR 5,000

2 - 6 Yrs. - INR 7,500

6 + Yrs. - INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

📌 OTC Customer Support (Hyderabad)
🏢 VARITE
📍 Hyderabad