- Provide L2/L3 production support for Oracle ERP applications.
- Investigate and resolve application, data, and interface issues.
- Perform root cause analysis and implement corrective actions.
- Support business users during critical incidents and escalations.
- Monitor application health, concurrent programs, interfaces, and batch processes.
- Coordinate with business users, infrastructure teams, vendors, and development teams.
ERP Functional Support
- Support day-to-day ERP operations across Order-to-Cash, Procurement, Inventory, and Finance processes.
- Analyze business process issues and system impacts.
- Troubleshoot transactional issues and data discrepancies.
- Work closely with business SMEs and functional teams to resolve production issues.
- Provide guidance on ERP functionality and process flows.
Preferred candidate profile
- Bachelor's degree in Computer Science, Information Systems, Accounting, Finance, Supply Chain, or related field.
- 6+ years of Oracle ERP production support experience.
- Robust Oracle ERP functional and technical troubleshooting experience.
- Experience supporting business-critical ERP applications in a production environment.
📌 Oracle Support Analyst (Hyderabad)
🏢 Mattel Global Business Services
📍 Hyderabad
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