Role Overview
As a Product Manager – Voice Agentic AI, you will play a pivotal role in scaling AI-powered conversational solutions from taking POC’s to Productions. You will bridge business, technology, and compliance, driving end-to-end product ownership of voice-based agentic AI journeys across onboarding, servicing, collections, and customer engagement while ensuring adherence to RBI and regulatory guidelines.

Key Responsibilities :
Design and deliver voice-based agentic AI journeys using GenAI, and LLMs for collection,Settlement, Crossell and other financial services use cases.
Own Voice AI Design in In-App like Digital Journey and its various applications across mobile, WhatsApp, chatbots,Payments etc
Discussing with LOB’s business team to understand their use case and translate requirements into BRDs, FSDs, and JIRA user stories.
Leading discussion with business leadership Team,Technological Team and Finalising the feasibility of solutions and demoing the same and concluding the Approach.
Onboarding partners , doing documentation and closing Infosec Process.




Leading Commercial discussion with the finance Team and Business Team.
Support audit, risk, and compliance teams through clear documentation and regulatory traceability for BOT Scripts and its Launching procedure.
Leading BOT development,Configuration with Development team,Integration Team with IT Systems
Drive API-led integrations with core lending systems, CRM, KYC vendors, payment gateways, ,third-party platforms,SMS ,WhatsApp and HRM System etc
Track delivery through Agile ceremonies, sprint reviews,Jira and governance forums.
Work closely with IT, data, operations, vendors, and business teams to ensure timely and high-quality delivery of features.
Participate in UAT planning, test scenario creation, functional testing, and defect resolution.
Positive Statistical skills to define metrics and KPIs to measure adoption, effectiveness and continuous improvement and present the same to the leadership team
Prio

📌 Product Manager – Voice Agentic AI (Navi Mumbai)
🏢 L&T Finance
📍 Navi Mumbai