We are building a world-class Payroll Centre of Excellence at Multiplier, and
the Quality Assurance sub-vertical is central to that vision. As a Senior
Quality Assurance Specialist, you will be the frontline guardian of payroll
accuracy and compliance across our global operations.
This is not a traditional audit role. You will be an active participant in
building and running the QA control framework from the ground up — designing
proactive checks, conducting variance analysis, governing vendor quality, and
driving continuous improvement across multi-country payroll cycles.
You will work closely with the payroll operations team, the functional
transformation team, and senior leadership to ensure that every payroll cycle we
run meets the highest standards of accuracy, compliance, and timeliness. You
will play a direct role in Multiplier's ambition to achieve near-zero payroll
errors at scale.
While the Kep responsibilities will primary involve setting up the foundation
for the Quality Assurance vertical, it will also become your responsibility to
convert this into an auto pilot process, where we ensure zero people driven
activities and convert these into a highly efficient process driven vertical.
SKILLS & QUALIFICATION
* Skills & Competencies
● Exceptional attention to detail — you notice what others miss and you
care about getting it right every time.
● Strong analytical thinking — you can look at payroll data, spot
patterns, and draw meaningful conclusions quickly.
● Structured problem-solver — when something goes wrong, you go beyond
the fix to understand why it happened and prevent recurrence.
● Clear written communication — you can document errors, root causes, and
process recommendations in a way that is easy to understand and act on.
● Process-oriented mindset — you believe that good outcomes come from
valuable processes, not individual heroics.
● Collaborative — you work effectively with payroll operations, finance,
HR, and vendors to resolv