At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.
Team Overview
This role is part of the Technical Support Incident Manager team, responsible for driving client satisfaction by executing effective incident management processes and procedures, distribute communications to stakeholders and ensure timely restoration of service during high impact/ outages situations experienced by airline and agency customers with PowerSchool solutions. This role is a conduit between Technical Support and the CloudOps team focused on delivering strategic projects seeking improvements in solution/system health and overall remedial actions identified within support processes or teams.
Recurrent interaction with PowerSchool executives, vendors or senior-level customer contacts will be required in the pursuit of the mentioned improvements and during the execution of the incident / problem management processes. The IM role will have high visibility interaction within the Customer Experience organization, with cross-functional/organizational impact, ownership and experience opportunities .
Description
Responsibilities
Essential duties and responsibilities include the following . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Collaborate in the management of critical incidents to ensure consistent and effective engagement of technical teams, quality troubleshooting actions and timely restoration of service
Participates in severity incident troubleshooting bridge calls to ensure the proper engagement, coordination and performance of
📌 Support Incident Manager (Bengaluru)
🏢 Powerschool
📍 Bengaluru
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