Organization Description

Marriott International is the world’s largest hotel company, with more brands,
more hotels and more opportunities for associates to grow and succeed. Be where
you can do your best work, begin your purpose, belong to an amazing global
team, and become the best version of you.

Job Description

The Senior Manager Digital & Technology Transformation Rooms Operations,
APEC plays a critical role in Marriott’s Digital and Technology Transformation,
reporting to Vice President, Operations, South Asia, with a dotted line to
Director of Rooms Operations, APEC, based in Mumbai, Bangalore or New Delhi.

This role will provide a bridge between current and future processes in Rooms
Operations, guiding hotels on the deployment of the new systems and business
processes, supporting the guest and associate journey to ensure a smooth
transition and cutover. The role will conduct workshops and trainings to
transitioning hotels, ensuring that property teams are fully prepared to
successfully operate the new systems from Day 1.

To accomplish this,



the Senior Manager Digital & Technology Transformation Rooms
Operations, APEC will develop subject matter expertise covering the end-to-end
systems and processes for the Associates to deliver excellent guest experiences,
including Opera Cloud PMS, EMPOWER GXP, SPOG, and ARA and Loyalty Operations,
and to use the knowledge to support hotel teams across APEC. The successful
candidate is required to possess a deep knowledge of existing operations within
APEC and the systems that support it, including Opera PMS, MARSHA, EMPOWER GXP,
EMPOWER ResApp, and the Marriott Bonvoy loyalty program. Furthermore, the role
will understand the shift from MARSHA to Amadeus Central Reservation System
(ACRS), and the effects of the change on Rooms tasks, including guaranteed
attributes, non-room products, etc.

KEY RESPONSIBILITIES

* End-to-End Testing and Product Validation: Contribute to end-to-end business
process validation testing for

📌 Senior Manager, Digital (Mumbai)
🏢 Marriott
📍 Mumbai