We are seeking a talented and motivated individual to join our Sky VRM-Sky
Channel-VRM - Support team at Kotak Mahindra Bank Ltd. The successful candidate
will provide exceptional support and enhance our customer's experience.

As a member of our Sky Channel-VRM - Support department, you will play a crucial
role in delivering exceptional customer service and technical assistance. Your
primary focus will be to ensure a seamless and efficient support experience for
our clients, addressing their queries and concerns related to our Sky VRM
platform.

Responsibilities
* Provide timely and accurate support to customers via phone, email, and live
chat.
* Troubleshoot and resolve technical issues related to the Sky VRM platform.
* Maintain a thorough understanding of the Sky VRM system and its
functionalities.
* Offer guidance and training to customers on the effective use of the
platform.
* Escalate complex issues to the appropriate teams and ensure effective
follow-up.
* Maintain accurate records of support interactions and customer feedback.




* Collaborate with cross-functional teams to improve the overall support
process.
* Stay updated with the latest industry trends and best practices in customer
support.
* Ensure compliance with data privacy and security regulations.
* Contribute to the continuous improvement of our support services.

Qualifications
* A minimum of a bachelor's degree in a relevant field, such as IT, Computer
Science, or a related discipline.
* 1-2 years of experience in a customer support or technical support role,
preferably in a financial services or banking workplace.
* Excellent communication skills, both verbal and written, with the ability to
explain complex concepts simply.
* Strong problem-solving and analytical skills, with a customer-centric
approach.
* Proficiency in using various support tools and technologies, including
ticketing systems and knowledge bases.
* Ability to work independently and manage multiple tasks simultaneously.
* A p

📌 Sky VRM-Sky Channel-VRM (Thane)
🏢 Kotak
📍 Thane