Role: Assistant Manager - Holiday Sales
Level: Assistant Manager
Reporting To: Associate Director - Holiday Sales
Location: Gurgaon
About the Function
With a deep understanding of Indian consumers' travel preferences, the MMT Holidays team curates a wide array of holiday packages for destinations across the globe.
As a leading name in the leisure travel space, MMT Holidays serves over 3 lakh travelers annually. Our offerings span both domestic and international markets, covering more than 50 destinations worldwide. With a robust focus on delivering seamless and memorable travel experiences, we have become a trusted choice for holiday packages among Indian travelers.
Complementing this is our Holiday Experts (HE) business, a pan-India network of 2000+ trained experts who work closely with customers to craft personalized itineraries and ensure end-to-end support. This unique blend of digital convenience and human expertise allows us to deliver holidays that are not only well-planned but also deeply personal and memorable. Together,
the Holidays team and Holiday Experts ecosystem form the backbone of MakeMyTrip’s leisure travel business, committed to redefining the way Indians explore the world.
About the Role:
The incumbent will be responsible for driving Short-haul and domestic travel sales and ensuring seamless end-to-end service delivery for customers. This role entails leading a team of Holiday Experts, coordinating with suppliers, and upholding high service standards across destinations.
By combining strategic oversight with operational excellence, the incumbent will play a pivotal role in enhancing customer delight, strengthening supplier relationships, and reinforcing MakeMyTrips leadership in the Short-haul and domestic holidays segment.
What will you be doing:
Supervising day-to-day operations for short-haul and Domestic travel across destinations.
Ensuring timely query handling, quotations, bookings, and customer support throughout the customer journey