Role: SAP SuccessFactors Support Engineer (Recruiting & Onboarding)
Location: Offshore (Preferred: Hyderabad, India) / Nearshore (Romania, Poland)
Experience: 4–8+ years
Role Summary
We are seeking an SAP SuccessFactors professional to provide application support
for an existing live SAP SuccessFactors environment, primarily covering
Recruiting and Onboarding modules. The role will focus on ticket resolution,
change requests, user support, and minor enhancements. The selected candidate
may also have an prospect to participate in a future migration/implementation
project involving SAP SuccessFactors Smart Recruiting.
Key Responsibilities
* Provide L2/L3 support for SAP SuccessFactors Recruiting and Onboarding
modules.
* Manage and resolve incidents, service requests, and change requests within
agreed SLAs.
* Analyze, troubleshoot, and resolve application issues.
* Perform configuration changes and minor enhancements as required.
* Work closely with business users and HR stakeholders to understand support
needs.
* Participate in testing, release management, and production support
activities.
* Maintain documentation, knowledge articles, and support procedures.
* Support integration-related issues involving SuccessFactors modules.
* Contribute to future SAP SuccessFactors Smart Recruiting
migration/implementation initiatives.
Must-Have Skills
* Hands-on experience supporting SAP SuccessFactors Recruiting and Onboarding
modules.
* Experience in application support, ticket management, and production support
environments.
* Strong understanding of SuccessFactors configuration and troubleshooting.
* Experience handling incidents, service requests, and change requests.
* Ability to work independently in a global support model.
* Strong communication and stakeholder management skills.
Good-to-Have Skills
* SAP SuccessFactors certification(s).
* Experience with SuccessFactors implementation projects.