Assistant Manager :: Business at TravelTriangle, Gurgaon

Experience

2-7 Years

Job Location :

Gurgaon

Job Roles & Responsibilities

Key Responsibilities:
To review weekly/monthly performance with the team.
To share AOI (Area of Improvement) and POA (Point of Action) with the team to ensure maximum output.
To identify the gaps in the process for better customer experience & business profitability.
Tracking performance to create a career path an opportunity at all level.
Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
Collate & prepare reports on revenue achievement, order achievement for the process on daily basis.
To ensure that the customers complaints are closed within TAT.
To analyze reports and sharing it with the team on daily basis.
To meet low performers every week and analyze their improved trend.
To Share best practices with TnA team.
Daily Target expectation setting with the team.




Regular interaction with teams and individuals to discuss performance and identifying opportunities for personal and qualified growth.
Track and Maintaining the SLAs.
Modify Operations as and when needed to meet service level agreements under supervision of Manager.
Timely Delivery of all strategic Tasks.
Fully accountable for the performance of multiple supervisors/programs and in exceeding all major KPI's (client & production goals).
Designs specific action plan, which supervisor which needs to follow.
Participate and drive all meetings with the clients, to review daily, weekly, monthly and quarterly performance.
Resolve escalated customer issues.
Review dashboards/ data reports on a daily basis and provide constructive feedback to their Team Managers.
Hold team meetings on a regular basis with the direct reports.
Monitor, identify and resolve performance/behavior/attendance issues using the prescribed performance management techniques.
Provide hands-on assistance to tea

📌 Assistant Manager (Gurugram)
🏢 The Webtoon Travel
📍 Gurugram