Hello ,

please find below details

Position - Non medical ( operations )

Years of experience - 5 to 10 years of experience

Graduate - Any graduate

Industry Preference - Hospital / healthcare

KRA,s of the JOB

1. Responsible for the smooth day to day operations of all the Depts. under Non-Medical Ops HK, Security (& Drivers), Maintenance, IT & Food Services
2. Ensure that the Hospital infrastructure and facilities are well maintained. Daily and periodic facility rounds to be done for all areas of the Hospital.
3. Ensure that the SOPs are implemented and followed for all the Depts. The SOPS need to be in line with the NABH standards. The SOPs need to be periodically reviewed.
4. To ensure adherence to the PM (Preventative Maintenance) plan for all the equipment in coordination with the Engineering teams.
5. Coordinate with the vendors and ensure that the appropriate no. of outsourced manpower is available for the smooth operations of the Depts.
6. Ensure that a monthly training plan is made and implemented for all the Depts.
7. Ensure that the patients, their attenders, and visitors are happy and delighted with the services of the Depts. And continuously look for current ideas and initiatives to further enhance the Patient Experience. In the event of any patient complaints do the RCA and CAPA.
8. Ensure that the legal compliances of the Depts. are met. All the license renewals need to be done as per the timelines.
9. Ensure that the best practices are followed for Inventory management by the Depts, for e.g., month-end inventory,



timely booking of internal department consumption etc.
10. Keep track of all the monthly expenses of the Depts. and ensure that the costs are optimized without compromising on the quality of the services and thus contribute to better EBITDA for the Hospital.
11. Plan the annual budgets for the Dept. in coordination with the Finance Manager and FD.
12. Ensure that all agreements for the different services are made and renewed in a timely manner and an agreement tracker is maintained.
13. Responsible for all vendor evaluations and selection process of the Depts. Establish good vendor relations and ensure that the best services are obtained. Also ensure that the vendor needs are met, for e.g., payment within the agreed timelines etc.
14. Ensure smooth coordination with all the Other Departments” in the Hospital for all day-to-day operational requirements. And assist the other Departments with any special events.
15. Regularly meet the Doctors and take their feedback for any operational requirements and improvements.
16. Ensure that the team is motivated and giving their best.
17. To submit all monthly reports and key performance indicators in a systematic and timely manner. Ensure that the team maintains the MIS for the Depts.
18. Liaison with the Projects team for the expansion or renovation projects within the Hospital.
19. Coordination with the Finance team for the Asset management of all Non-medical Ops related equipment and assets.

To carry out any other tasks as assigned by the reporting manager / management .

📌 Operations ( Non Medical ) (Ghaziabad)
🏢 Rhea Healthcare
📍 Ghaziabad