Role & responsibilities An experienced and dynamic Operations Manager to lead multiple International processes in BPO leading in Voice and Non-Voice processes. The incumbent will be responsible for driving operational excellence, client satisfaction, people management, process adherence, and business performance while managing a team of Team Leaders and Assistant Managers.
Preferred candidate profile
- Graduate in any discipline.(Post Graduation will be a plus point)
- 10-14 years of experience in BPO/BPM operations with significant exposure to International Client.
- Proven experience managing both Voice and Non-Voice operations.
- Experience handling multiple accounts and large teams through Team Leaders and Assistant Managers.
- Strong people management and leadership skills.
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to work effectively in a quick-paced, performance-driven environment.
Comfortable working in permanent night shifts aligned to US business hours
Immediate Joiners are Preffered
Interested Candidates can Reach out to Priti (HR) (phone hidden)
📌 Operations Manager (Pune)
🏢 ITCube Solutions
📍 Pune
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