This is for a wellness resort for Bhiwandi location [Upper Thane].

Role & responsibilities

Job Duties and Responsibilities

- Manage the overall operations and staffing needs for the facility.
- Ensure that SOPs are in place for each area and are being followed by the team
- Manage all outsourced vendors and their staff at site
- Assist in planning and implementing procedures for special events and banquet functions.
- Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
- Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
- Address member and guest complaints and ensure that appropriate corrective actions are taken.
- Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
- Interview, select, train, supervise, counsel and discipline all service employees in the facility.
- Ensure a safe working environment for all employees.
- Review financial reports and statements to determine how Operations is performing against budgets
- Strive to improve service performance.
- Communicate a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
- Financial Management capable of operating within the constraints of the budget and providing timely reporting of financial performance
- Annual Budget preparation - Prepare annual budget for staffing and operating expense.
- Develop systems and procedures that achieve higher cost efficiency and customer satisfaction




- Demonstrates urgency in response and handling of customer problems and complaints
- To give proper attention to the grooming of self and anyone else who comes in contact with the customer
- Manage and supervise the team - Roster, behavioural issues, coordination,

communication, training & discipline
- Check on the team's work, responsibilities and their performance on a timely basis.
- Be Cutting-edge and give ideas/suggestions in enhancing customer experience, budgeting, process, maintenance & upkeep
- Ensure to be Punctual, courteous, helpful, team-player, cheerful, and to all maintain discipline in all guest areas and ethical behaviour• Ensure that SOPs are in place for each area and are being followed by the team
- Manage all outsourced vendors and their staff at site
- Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results

Required Experience

- 510 years of experience in hospitality, wellness resort, luxury resort, hotel, or healthcare operations.
- Minimum 35 years in a managerial or leadership role overseeing multi-department operations.
- Experience in team management, budgeting, guest relations, vendor management, and SOP implementation.

Preferred from Hotels, Resorts, Hospitality, Hospital

[Not looking for restaurant / f&b; management]

Location - Bhiwandi, Upper Thane, Thane.

[Please note, we are looking for only Mumbai candidates or people who have their roots from Mumbai]

Interested candidates can share their updated CV at [email protected]

📌 Operations Manager (Mumbai)
🏢 Anlage Infotech
📍 Mumbai