Preferred candidate profile

- Graduate in any discipline.

- 0- 3 years of experience in backend operations, healthcare operations, customer support, BPO, or shared services.

- Experience in healthcare, insurance, diagnostics, or health-tech will be preferred.

- Freshers with excellent communication and strong analytical skills may also be considered.

- Mandatory languages- Hindi, English &
- Gujarati.

Key skills

- Backend Operations

- Voice &
- Non-Voice Process Handling

- Data Processing

- Documentation

- SOP Compliance

- SLA &

- TAT Management

- Quality &

- Accuracy Focus

- Basic MIS Understanding

Role & responsibilities

- Handle backend healthcare operations through voice and non-voice processes.

- Process customer requests, healthcare cases,



and transactions accurately within defined Turnaround Time (TAT).

- Follow Standard Operating Procedures (SOPs) and ensure compliance with all operational guidelines.

- Meet defined productivity, quality, accuracy, and SLA targets.

- Identify discrepancies or process gaps and report them to the Team Lead.

- Maintain accurate documentation and update internal systems in real time.

- Coordinate with internal teams such as Customer Support, Tech, and Quality whenever required for issue resolution.

- Ensure data confidentiality and compliance with company policies.

- Adapt to recent tools, process changes, and automation initiatives.

📌 Operations Associate (Ahmedabad)
🏢 Medibuddy
📍 Ahmedabad