? Core Role Overview

- Job Title: Executive Manager – Technology Operational Excellence Specialist
- Open Positions: 3 Positions
- Location: Hyderabad, India
- Work Shift: 2:00 PM to 11:00 PM IST
- CTC: upto 25 to 28LPA
- Experience:15+ years overall experience , with at least 10+ years specifically in Operational Excellence / Continuous Improvement .
- Certification: Lean Six Sigma Black Belt (from a reputed professional services firm) is mandatory.

The position is for a Lean Six Sigma Black Belt Certified professional who is aspiring to work on establishing a culture of continuous improvement and mentor high impact projects to optimize processes, benchmark key metrics, drive process improvements and implement a robust quality framework across the service lines of Deloitte Technology.

Job functions

· Diagnose all processes and sub-processes within each service area to identify opportunities to – eliminate redundancies, simplify the process flow, standardize inconsistent processes, digitize and reduce variation

· Identify, define, benchmark, measure, report and improve key metrics performance – cycle time, time taken to resolve, first pass yield, first touch time, accuracy, CSAT/customer experience etc.

· Mentor identified projects at yellow belt and green belt levels while creating a pool of potential black belt resources by identifying black belt projects and coaching resources to execute them

· Contribute towards creation of OpEx culture across Deloitte Technology by conducting trainings on Lean, Six Sigma, Agile, Design Thinking, TQM etc.

· Coach and provide guidance to identified quality ambassadors from service lines to upskill them on Opex tools and methodologies

· Work with change management leader to create change mgmt. framework to promote and operationalize an OpEx culture

· Work with PMO team to establish a governance structure for reporting the progress, impact and gaps of the OpEx initiative





· Timely escalation of gaps found in the execution of the OpEx roadmap across each service line

· Conduct ideation, VSM, FMEA, Kaizen and RCA workshops in partnership with service line representatives to identify opportunities of improvement and risk mitigation

· Review existing metrics and recommend ways to improve performance by studying data and applying statistical methods/tools

· This is not a team leading role and the selected resource will need to work with SPOCs from service line to deliver on the Opex agenda

Annual assessment

· Delivery on Y-o-Y productivity targets across Deloitte Technology portfolio

· Improvement in process efficiency

· Number of projects identified and delivered resulting in XX hours of savings

· Improvement in quality of output to stakeholders substantiated by the CSAT/CX scores

· OpEx DNA penetration through trainings and coaching on Lean, Six Sigma, Agile, Design thinking etc

Qualifications

· Lean Six Sigma Black Belt certification from reputed professional services organization

· Certification in Agile methodology and Design Thinking principles will be preferable

· At least 15+ years of overall experience of which 10+ years should be in Opex / continuous improvement role using methodologies like Lean, Six Sigma, Agile etc

· Bachelors degree or equivalent

· Should be fluent with process diagnostic tools – SIPOC, VSM, Time motion, Fishbone etc

· Should be able to perform data analysis using statistical models and tools

· Excellent interpersonal and communication (verbal, written and presentation) skills

· Needs to be an excellent team player and possess solid ability to collaborate with all levels of stakeholders

· Able to build broad and deep relationships across a diverse network, using a flexible influencing style to gain buy-in and drive impact.

· High business acumen and understanding of working in a global environment.

· Strong proficiency in Microsoft Office Excel/PowerPoint and MiniTab

Work Location: Hyderabad

Work Timings: 2PM to 11PM IST

📌 Operational Excellence Specialist - Executive Manager (Certified Lean Six Sigma Black Belt) (Hyderabad)
🏢 4AT CONSULTING
📍 Hyderabad