Job Title - ServiceNow HRSD & Now Assist Architect

Experience Required - 11+ years

Timezone - 4 PM to 1 AM // 5 PM to 2 AM IST

Work Mode - Remote

Job Summary

We are seeking an experienced ServiceNow HRSD & Now Assist Architect to lead the design, architecture, and implementation of enterprise-scale Human Resources Service Delivery (HRSD) solutions on the ServiceNow platform. The ideal candidate will possess deep expertise in HRSD, Employee Center, and ServiceNow's AI capabilities, including Now Assist, with a proven ability to deliver scalable, secure, and user-centric solutions that enhance employee experience and streamline HR operations.

In this role, you will work closely with HR business stakeholders, enterprise architects, product owners, and technical teams to define solution architecture, drive platform innovation, and implement AI-powered capabilities that align with organizational goals and ServiceNow best practices.

Key Responsibilities

Lead the end-to-end architecture, design, and implementation of ServiceNow HRSD solutions.




Design and configure HR Case Management, Employee Center, Lifecycle Events, HR Knowledge Management, Employee Document Management, and HR Service Catalog.
Architect AI-enabled HR solutions using ServiceNow Now Assist to improve employee self-service and HR agent productivity.
Define scalable, secure, and maintainable solution architectures aligned with ServiceNow best practices.
Collaborate with HR stakeholders to understand business requirements and translate them into technical solutions.
Design and oversee integrations with enterprise HR applications such as Workday, SAP SuccessFactors, Oracle HCM, Microsoft Entra ID (Azure AD), and Active Directory using REST APIs, IntegrationHub, and MID Server where applicable.
Establish platform governance, development standards, security controls, and solution design principles.
Lead technical design reviews, code reviews, and provide guidance to development teams.
Ensure platform per

📌 ServiceNow HRSD (India)
🏢 Orbion Infotech
📍 India