Responsible for the management and coordination of all Rooms area departments
(including Front Office, Engineering/Maintenance and Housekeeping) and managing
staff. Plans, develops, implements and evaluates the quality of property’s guest
rooms. Strives to continually improve guest and employee satisfaction and
maximize the financial performance of the department. Ensures that standards and
procedures are being followed. Leads specific team while assisting with meeting
or exceeding property goals. The position ensures that the Rooms division meet
the brand’s standards, targets customer needs, ensures employee satisfaction,
focuses on growing revenues and maximizes the financial performance of the
department.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel
and Restaurant Management, or related major; 4 years experience in the guest
services, front desk, housekeeping, sales and marketing, management operations,
or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant
Management, or related major; 2 years experience in the guest services, front
desk, housekeeping, sales and marketing, management operations, or related
professional area.
CORE WORK ACTIVITIES
Supporting the Management of Rooms Division Activities
• Champions the brand’s service vision for product and service delivery.
• Communicates a transparent and consistent message regarding departmental goals to
produce desired results.
• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.
• Monitors and promotes room rates, specials, and promotions at the residence.
• Monitors expected arrivals and departures.
• Coordinates and makes preparations for group activities.
• Runs and reviews critical information contained in Rooms division reports.
• Operates all department equipment as necessary and reporting malfunctions