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Job Description
Job Summary
We are looking for a motivated and customer-focused Junior IT Analyst to join our growing IT team. This role is ideal for someone early in their IT career who is eager to learn, enjoys helping people, and wants hands-on exposure to enterprise IT infrastructure, cloud technologies, cybersecurity, and user support operations.
We are looking for someone who is proactive, approachable, curious, and eager to grow in a fast-paced IT environment. The ideal candidate enjoys solving problems, takes ownership of tasks, communicates effectively, and is always willing to support teammates and employees with a positive attitude.
This is primarily a support-oriented role, so outstanding customer service and communication skills are just as key as technical ability.
Key Responsibilities
· Serve as the first point of contact for employees needing IT assistance
· Deliver excellent customer service through all employee interactions
· Troubleshoot and resolve hardware, software, endpoint,



and access issues
· Support Windows desktop environments and Microsoft 365 applications
· Assist with Windows Server, Active Directory (AD), and domain services administration
· Support cloud-based systems, ideally Microsoft Azure and Entra ID
· Escalate complex technical issues when needed while maintaining ownership and communication
· Handle onboarding/offboarding processes and device provisioning
· Assist with endpoint management tools such as Intune and Windows Autopilot
· Help maintain IT asset inventory and documentation
· Support basic networking and infrastructure troubleshooting
· Assist with security-related operational tasks
· Support internal reporting and monitoring activities as needed
· Proactively identify opportunities to improve the employee IT experience
· Take initiative to learn new technologies and contribute to IT projects
Required Skills & Qualifications
· 1–3

📌 Junior IT Analyst (Hyderabad)
🏢 Pinnacle Group
📍 Hyderabad