Job description:

Job Description
Job Description for UHG CS – A4ME - CHAT
Function : Operations
Job : Associate – A4ME- Chat
Location : Kolkata, West Bengal
Reporting to : Team Leader, United Health Group
Candidate Specifications
Must
Any undergraduate, graduate, post graduate, diploma or equivalent
Very Good written communication skills
Previous experience in the health care processing/chat process is preferred.
Experience of 1-2 years if not fresher willing to work with all parameters.
Age between 18 yrs - 45 yrs.
Residing in transport boundaries.
Willing to work in night shifts a& late evening shifts.
Good to Have
Call Center/Chat Experience.
Critical Skills Required
Typing speed >= 30 wpm
Basic computer knowledge with proficiency in keyboard skills especially with numbers
Ability to use the phone system.
Customer Service and chat/email soft skills
Knowledge of Products
Knowledge of Procedures
Familiarity with the computer basics.
Good logical and analytical skills

Principal Job Responsibilities




Quickly and accurately performing multi-tasks like documenting information, seeking information, problem solving and updating by researching on data,
Demonstrate strong work ethics by maintaining confidentiality of information
Answer client chats and assist customers with immediate response support needs, handle/route accordingly delivering support for all customers.
Log Customer calls/chats.
Provide first level support on medical insurance related queries using documented procedures.
Identify and provide input on unique or recurring customer problems.
Ensure proper escalation procedures.
Ability to learn and apply detailed procedures
Working effectively as a team member and facilitate cooperative workplace
͏
Do
Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department

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