Company Description
Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, workplace and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.
Group's key figures are approx. 7.296 billion Euros turnover, over 950 laboratories across 59 countries and about 65,000 staff.
Job Description
JOB DESCRIPTION:
Position Title: Major Incident Management Engineer
Reporting To: ITISC FET Europe IT Manager
Working Location: Coimbatore, India
Shift Timings: 12PM to 9PM IST

Qualification: Bachelor's degree or comparable education

Minimum 5 years in IT infrastructure operations, service operations,



incident management, or related support functions

Objective
We are seeking a skilled and proactive Major Incident Management professional to own and drive the end-to-end Major Incident Management lifecycle in line with ITIL best practices. The role is responsible for coordinating the response to high-impact incidents, enabling rapid service restoration, ensuring effective stakeholder communication, and driving post-incident reviews to prevent recurrence. The position is critical to maintaining service stability, reducing business disruption, improving operational readiness, and strengthening IT service quality across infrastructure, cloud, compute, and network environments.

Key Responsibilities
Own and manage the end-to-end Major Incident Management lifecycle, including detection, logging, impact assessment, escalation, coordination, resolution, closure, and post-incident follow-up.
Act as

📌 Principal Associate (Coimbatore)
🏢 Eurofins
📍 Coimbatore