JOB SUMMARY

Implements quality assurance processes and verifies training and development
activities are strategically linked to the company’s mission, vision, brand
standards, and targets customer needs. Verifies employee satisfaction and
focuses on continuous improvement at the property level. This position champions
the Quality function and builds support for change.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel
and Restaurant Management, or related major; 4 years experience in the guest
services, front desk, housekeeping, sales and marketing, management operations,
or related skilled area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant
Management, or related major; 2 years experience in the guest services, front
desk, housekeeping, sales and marketing, management operations, or related
professional area.

Essential Experience

• Experience and/or knowledge of hotel business.

• Ability to understand quality management practices and teaches to others.





• Ability to understand data collection methods.

• Knowledge of budget preparation and the control of costs.

• Working knowledge of statistical measurement tools.

• Effective presentation skills.

• Detail orientation and analytical

Desirable Experience

• Operations background – depending on hotel facilities, a rooms or f&b;
background may be preferred

• Previous training in guest relations.

• Previous experience using database, word processing, spreadsheet, graphic and
statistical computer applications.

• Experience/trained in Six Sigma or TQM

CORE WORK ACTIVITIES

Managing Quality Assurance Goals

• Attends daily executive committee meetings to give real time updates on hotel
performance, address guest incidences and attends monthly department meetings to
enhance quality training.

• Presents and shares weekly analysis on defect trends, guest feedback and
provides recommendations on focus

📌 Quality Manager (India)
🏢 Marriott
📍 India