We are seeking a highly driven Regional Manager – Center Operations (Next Hundred Cities) to lead operations across a portfolio of centers and deliver exceptional member experience, operational excellence, and team effectiveness. This role is accountable for translating strategic priorities into consistent execution while building high-performing teams and delivering measurable improvements in operational performance. The role requires robust people leadership, structured problem-solving, analytical thinking, and the ability to lead distributed teams across multiple cities in a fast-growing network.

Business Operations, Data Analysis, Metrics Analysis, Regional Operations

Lead & Develop the Operations Organization

Lead, coach, and develop a team of Cluster Managers to build high-performing teams, strengthen leadership capability, and foster a culture of accountability, ownership, and continuous improvement.

KPIs

Team engagement and retention
Leadership bench strength and succession readiness
Performance of Cluster Managers and center teams
Drive Operational Performance





Own operational, productivity, and people performance across assigned centers by reviewing performance, identifying gaps, and driving consistent execution to improve workforce effectiveness and operational efficiency.

KPIs

Productivity and utilization metrics
Operational performance scorecard
People productivity and manpower efficiency
Elevate Member Experience

Deliver a consistently superior member experience by improving service quality, driving NPS, ensuring timely complaint resolution, and maintaining high center experience standards.

KPIs

NPS
Member complaint resolution TAT
Member retention and experience metrics
Drive Operational Excellence

Ensure adherence to SOPs, audit and compliance standards while identifying process improvement opportunities and implementing scalable solutions that enhance consistency, safety, and operational reliability.

KPIs

SOP and audit compliance
Operati

📌 Regional Manager (Bengaluru)
🏢 CureFit
📍 Bengaluru