JOB SUMMARY

Functions as the strategic business leader of the property's Rooms department.
Responsible for planning, developing, implementing and evaluating the quality of
property’s rooms. Position works with direct reports to develop and implement
departmental strategies and ensures implementation of the brand service strategy
and brand initiatives. The position ensures Rooms operations meet the brand’s
standards, targets customer needs, ensures employee satisfaction, focuses on
growing revenues and maximizes the financial performance of the department.
Develops and implements property-wide strategies that deliver products and
services to meet or exceed the needs and expectations of the brand’s target
customer and employees and provides a return on investment to the owner and
company.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel
and Restaurant Management, or related major; 4 years experience in the guest
services, front desk, housekeeping, sales and marketing, management operations,




or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant
Management, or related major; 2 years experience in the guest services, front
desk, housekeeping, sales and marketing, management operations, or related
professional area.

CORE WORK ACTIVITIES

Leading Rooms Team

• Champions the brand’s service vision for product and service delivery.

• Communicates a explicit and consistent message regarding departmental goals to
produce desired results.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Monitors and promotes room rates, specials, and promotions at the residence.

Managing Profitability

• Analyzes service issues and identifies trends.

• Works with Rooms team to develop an operational strategy that is aligned with
the brand’s business strategy and leads its execution.

• Reviews and aud

📌 Director of Rooms (Bengaluru)
🏢 Marriott
📍 Bengaluru