Azure AD Active Directory Windows Autopilot Windows 10 11 driver packages
macOS
Jamf Pro Apple Business Manager
macOS FileVault MDM configuration profiles
Mobile
Microsoft Intune Microsoft Defender for Endpoint mobile
iOS iPadOS Android Company Portal Android Enterprise
Kiosk dedicateddevice configuration
Common
ServiceNow ITSM SSO MFA
BAND P2 Support Engineer Associate Level 2 24 years
The Endpoint Support Support Engineer Band P2 provides standardized secondline endpoint and device support for Knaufs global Digital Workplace Services Working under defined SOPs and supervision the role resolves routine incidents and service requests within agreed SLAs maintains accurate ServiceNow records and promptly escalates complex or crosstower issues
Tools Technology Exposure
Working operational command of the full technology landscape above confident daytoday use of the relevant admin consoles and tooling
Handson Experience Required
Demonstrated handson exposure typically 24 years to
Windows device SCCM Intune client and Office clientside troubleshooting
Azure AD AD and Intune device checks compliance ownership registration
macOS troubleshooting and Jamf enrollment profiles policies and software deployment
Mac provisioning FileVault and securitybaseline compliance
iOS Android enrollment compliance and managedapp MAM troubleshooting
Typical experience 24 years
Key Activities Responsibilities
Under defined SOPs and supervision executes the operational scope of the skill escalating complex or crosstower cases
Windows Device Support L2
Provide secondline support for Windows device issues individual users isolated devices following up on firstline analysis
Troubleshoot Software Center SCCM issues local installation and deployment failures and collect error details for packaging teams support desktop Office clientside iss
📌 Senior Engineer (Bengaluru)
🏢 LTM
📍 Bengaluru
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