As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

Position Overview:





The Senior Professional Services Consultant will be responsible for guiding clients through the successful implementation and adoption of our platform. This role requires a combination of technical expertise, project management skills, and a robust customer-centric approach. The ideal candidate will work closely with clients to understand their business needs, configure and customize our software to meet those needs, and ensure a smooth transition to our platform

Let's talk about your role and responsibilities:

Lead the implementation of SaaS solutions for clients, including requirements gathering, system configuration, customization, and deployment
Work closely with clients to understand their business processes and objectives. Provide expert advice on how our software can address their specific needs and challenges
Manage project timelines, deliverables, and resources to ensure successful implementation within the agreed-upon scope, time, and budget
Conduct trai

📌 Sr. Professional Services Consultant (Hyderabad)
🏢 Cyara
📍 Hyderabad