*Urgent Hiring - Technical Helpdesk Support Engineer
Location - Near Rahul Raj Mall, Surat
Industry - IT *Industry
Job Time - 2:30pm to 11:00 Pm

Description:
Providing technical help desk support for a variety of software packages,
mainly EPoS, and hardware
? Provide answers to clients by identifying problems; researching answers;
guiding client through corrective steps.
? Obtaining details from customer’s new requirements to pass onto software
development via the Support Manager.
? Provide telephone help support to customers during out of hours, weekends
and bank holiday on a rotation basis
? Monitor and maintain Customer Support Call Log System as per protocol
provided
? Remotely configure hardware
? Identify system improvements by evaluating system performance
? Improve system by conferring with development team; testing, evaluating, and
installing new software
? Document actions by completing forms, reports, logs, and records
? Update job knowledge by participating in educational opportunities; reading




professional publications; maintaining personal networks; participating in
professional organisations
? Protect organisation's value by keeping information confidential
? Obtaining information from callers to pass onto the sales department
? General assistance as and when required
Skills/Qualifications:
Active Listening - Giving full attention to what other people are saying, taking time to
understand the points being made, asking questions as appropriate, and not interrupting at
inappropriate times.
Speaking - Talking to others to convey information effectively.
Troubleshooting - Determining causes of operating errors and deciding what to do about it.
Complex Problem Solving - Identifying complex problems and reviewing related information
to develop and evaluate options and implement solutions.
Judgment and Decision Making - Considering the relative costs and advantages of potential
actions to choose the most appropriate one.
Mathematics - Using mathematics to sol

📌 Technical Support Engineer (Surat)
🏢 KAAPRO
📍 Surat