JOB PURPOSE
Lead and manage the quality assurance function across the assigned cluster, ensuring that the right quality of products is consistently manufactured to meet customer requirements. Drive customer satisfaction by resolving quality issues and fostering continuous improvement at all manufacturing plants within the cluster. Provide guidance to Plant Quality Heads to achieve uniformity and excellence in quality processes and outcomes.
This role ensures product quality consistency, impacting customer satisfaction, warranty claims, and overall cluster efficiency. Metrics for success include improved customer quality ratings and reduced defect rates.

PRINCIPAL ACCOUNTABILITIES

1. Customer Quality Assurance
Lead efforts to resolve customer complaints by ensuring the root cause is identified and corrective actions are implemented across all plants in the cluster.
Monitor and improve customer satisfaction metrics, including rejection PPM (internal and external), and
warranty claim reduction.




Act as the primary liaison between customers and cluster quality teams to align on quality standards, manage expectations, and address escalations promptly.
Ensure consistent communication and reporting of quality metrics and improvement initiatives to customers and corporate quality teams.
2.Product Quality Assurance
Ensure all manufacturing plants within the cluster adhere to defined product quality standards and processes.
Oversee quality audits conducted by plant teams to ensure compliance with customer and regulatory requirements.
Regularly review quality performance metrics with Plant Quality Heads, identify gaps, and define improvement actions.
Drive standardization of quality processes and best practices across the cluster to maintain uniformity in quality outputs
3.Quality Management System
Implement Varroc Quality Management System in all Plants in the Cluster
Monitor review activities to sustain certification requirements of the customers, including self-audits and

📌 HEAD QUALITY (Pune)
🏢 Varroc
📍 Pune