Handle customer queries, concerns, complaints, and escalations professionally.
Manage customer interactions through inbound and outbound calls, chats, and emails.
Understand the customer’s concern and provide timely, accurate, and practical resolutions.
Coordinate with internal departments for cases requiring further assistance.
Follow up with customers until their concerns are completely resolved.
Maintain accurate records of customer conversations, actions taken, and case status.
Ensure adherence to defined response timelines and service standards.
Identify recurring customer concerns and share relevant insights with the team.
Build customer trust through transparent communication, empathy, and ownership.
About Company: CoverYou Insurance Broker Private Limited is a private company incorporated on 07 June 2020. It is classified as a non-government company. The directors of CoverYou Insurance Broker Private Limited are Mohit Mohan, Siddharth Singh Nirvana, Kanakamma Mohan, Deepanker Mahajan, Yogesh Khemani, Neelam Gupta, and Nimish Mahajan.