Apex Tool Group is an equal chance employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Business Unit: South Asia Power Tools
Job Title: Customer Service Representative, India
Location: Delhi, India
Website: www.apextoolgroup.com

Overall, Role:
The main objective of the role as Customer Service Representative (CSR) - India is to ensure smooth sales & sales related operations for power tools business in India. Some of the key performance indicators for this role will be internal & external customer satisfaction, strict compliance to internal policies, efficiency & out logistic management, timely order & invoice generation.
Job Responsibilities:
• Process and book customer orders in SAP & Tally.
• Release POs to overseas plants and local vendors as per approved quotations.
• Coordinate with customers, suppliers, and overseas plants for order execution and delivery commitments.




• Monitor order backlog and follow up for timely material availability and dispatch.
• Prepare and process customer invoices in SAP & Tally.
• Coordinate with logistics partners, freight forwarders, and CHA for shipment movement and customs clearance.
• Track shipments and ensure on-time delivery (OTD) to customers.
• Handle customer inquiries and provide regular updates on order and shipment status.
• Prepare and maintain Order, Sales, Backlog, and Shipment MIS reports.
• Ensure proper documentation, compliance with internal controls, and support audit requirements.
Critical Skills & Qualifications
• Bachelor’s degree
• Min 2~3 years of experience, preferably in Industrial business or manufacturing company
• Knowledge & experience to work on Tally is must & SAP software is a plus
• Preferable to have Knowledge in Freight Forwarder & Indian custom department domain.
• Experience in handling transporters & shipments
• Gene

📌 Customer Service Representative (India)
🏢 Apex Tool Group
📍 India