Company Description
QAD is a leading provider of ERP solutions purpose-built for manufacturing industries — automotive, life sciences, food & beverage, high tech, and industrial. Serving thousands of global manufacturers, QAD's Adaptive Manufacturing Cloud helps companies operate with greater precision, agility, and intelligence.
Enterprise software is entering a third era. The first gave manufacturers a System of Record — ERP that answered 'what do we have and what did we commit to?' The second gave them Data Infrastructure — the ability to move, analyse, and query that data at scale. The third era is domain-specific intelligence: AI agents that can act autonomously on manufacturing data, but only if that data has been given the context, relationships, and governed rules that allow an agent to reason correctly.
ERA — QAD's Enterprise Resource Allocation platform — is the domain intelligence layer that sits between any ERP and any AI agent. It encodes what manufacturing data means, governs what agents are permitted to do, and makes every autonomous decision traceable and accountable.




Shift Timing: 2:00 PM – 11:00 PM IST
Job Description
As the Senior Manager, Customer Experience (Cloud Operations), you will serve as a critical operational pillar within QAD’s global Cloud Operations organization, reporting directly to the Senior Director of Cloud Operations. In this high-visibility leadership role, you will bridge strategic cloud direction with world-class operational delivery.
You will lead QAD’s IT Service Management (ITSM) framework, own major incident and problem resolution lifecycle, drive change management, and serve as the primary operational QAD interface for our outsourced Managed Service Provider (MSP) partner. Your core mission is to ensure secure, highly available, and performant AWS cloud infrastructure that delivers an exceptional, seamless customer experience for QAD's enterprise SaaS clients.
Role Division & Core Focus Areas
60% — IT Service Management

📌 Senior Manager, Customer Experience (Pune)
🏢 QAD
📍 Pune