Role: Service Manager – SAP Application Managed Services (AMS)
Experience: 10 to 15 years
Work Location: Hyderabad/Bangalore
Notice: Short notice joiners preferred

Required Skills & Experience
10–15 years of IT experience with at least 5 years in SAP Service Delivery or SAP AMS.
Strong knowledge of SAP ECC and/or SAP S/4HANA environments.
Experience managing integrated SAP landscapes including modules such as Finance, Supply Chain, Procurement, Manufacturing, Warehouse Management, BW, APO, Fiori, Ariba, and middleware integrations.
Hands-on experience with ITIL Incident, Problem, Change, and Release Management.
Experience managing global support teams and working in a 24x7 delivery model.
Robust customer-facing communication and executive presentation skills.
Experience using ServiceNow, SAP Solution Manager, Azure DevOps, Jira, or similar service management tools.
Preferred Qualifications
ITIL Foundation or ITIL Managing Professional certification.
SAP certification in any functional or technical area.
PMP, PRINCE2, Agile, or Scrum certification is desirable.





Job Summary:
We are looking for an experienced SAP Service Manager to lead the day-to-day delivery of SAP Application Managed Services (AMS) for a global enterprise customer. The role is responsible for ensuring stable operations across the SAP landscape, driving service excellence, leading operational governance, managing major incidents, and collaborating with business and technology stakeholders to deliver high-quality support services.
The ideal candidate will have robust experience in SAP operations, ITIL service management, stakeholder engagement, and leading cross-functional support teams in a global delivery environment.
Key Responsibilities
Service Delivery Management
Own end-to-end SAP AMS delivery across multiple SAP modules and integrated applications.
Ensure SLA, KPI, and operational targets are consistently achieved.
Manage daily service operations, incident resolution, problem management, and

📌 Service Manager – SAP Application Managed Services (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad