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About us
Join us at Orange BusinessWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a energetic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Involve in Design, build, run (L3 support), engineering activities and support to Presales ( Demo, POC, Effort estimation etc.) for Cisco contact Center Enterprise, CCX and Webex Contact Center portfolio. You will be responsible for providing technical solutions to meet the various needs of our customer. Your involvement will be in full-life cycle of an implementation project, while interacting closely with the team & customer to meet specific needs throughout the project.



Act as technical lead for the Presales support, Design, deployment, and operational support of Cisco Contact Center Solution on-premise and cloud.
Support presales activities including technical demos, POCs, and effort estimation for Cisco Contact Center solutions (on-prem and cloud).
Own Webex Contact Center technical responsibilities including solution configuration & validation, troubleshooting of customer call handling flows/agent experience, and ensuring operational readiness (as per scope).
Lead deployment/implementation end-to-end for greenfield and expansion projects covering Cisco ICM / UCCE/PCCE, UCCX, and Webex Contact Center.
Provide L3 operational support and incident resolution for PCCE, UCCE, UCCX, and Webex CC, including root-cause analysis and corrective actions.
Perform deep troubleshooting for complex issues across ICM call flows and components such as ICM Router, Logger, PGs, A

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