Position Overview:
The Customer Assurance Specialist is responsible for managing and completing inbound customer assurance requests related to IT and Information Security. This includes handling security questionnaires, RFPs/RFIs, due‑diligence assessments, and audit evidence requests.

While this role is not a technical subject‑matter expert, it requires the ability to interpret compliance requirements, collect accurate information from internal SMEs, and translate that information into clear, qualified, customer‑ready responses. The Specialist ensures that customer inquiries are handled efficiently, consistently, and with a high standard of quality, supporting customer trust and enabling successful sales and renewal cycles.

Key Responsibilities:

Inbound Request Management
Serve as the initial point of contact for all inbound customer compliance requests.
Triage, prioritize, and manage the lifecycle of security questionnaires, vendor assessments, RFPs/RFIs, and audit documentation requests.
Track all requests against internal SLAs and maintain visibility for Sales,



Customer Success, and other stakeholders.
Response Preparation & Content Population
Populate customer‑facing questionnaire responses using approved language, policy documentation, procedures, control descriptions, and SME‑provided information.
Ensure accuracy, clarity, and consistency when drafting written responses.
Identify when additional SME input or escalations are required and coordinate those engagements.
Maintain a library of reusable, pre‑approved answers and standard compliance artifacts.
Cross-Functional Collaboration
Partner with SMEs across IT, Security, Privacy, Legal, Engineering, and Compliance, among others to gather correct and complete information.
Coordinate internal reviews of drafted responses before customer delivery.
Support Sales and Customer Success teams by providing timely updates and clear communication about request status.
Documentation & Knowledge Management
Maintain

📌 Customer Assurance Specialist (Hyderabad)
🏢 Algoleap Technologies
📍 Hyderabad