Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
IBMi/AS400 Production Support (2-4 Years) – Pune Rotational Shifts
In an increasingly competitive setting, organizations must deliver strong performance while meeting stringent reporting and information demands. Our Managed Services team supports clients by providing reliable, high‑quality service and a clear technology strategy that supports both current needs and future growth.
The team is also responsible for the processing and distribution of Referential & Settlement market data received from exchanges to all FIS products (CMD ecosystem). These datasets are critical prerequisites for downstream back-office systems, ensuring accurate clearing, settlement, and reporting processes.
Role Overview
Managed Service Analyst II provides technical and production support for IBMi/AS400 environments and CMD/GDS and GMI applications, ensuring stable operations, timely issue resolution, and reliable client service delivery in a CX support model.
What You Will Do




Provide in-depth technical and product support for IBMi/AS400-based CMD/GDS and GMI systems.
Handle client queries via email, phone, and support channels with professionalism, accuracy, and adherence to SLAs.
Troubleshoot and resolve production issues such as batch failures, exchange delays, pricing discrepancies, and system errors.
Investigate AS400 job failures, CL programs, and message queues (MSGW), recommending and implementing corrective actions.
Monitor processing of Referential and Settlement market data from exchanges, ensuring accurate distribution to CMD and downstream FIS platforms.
Monitor daily production cycles, file processing, and system interactions to ensure operational stability.
Document client issues, RCA findings, recurring incidents, and support activities for audit and continuous improvement.
Reproduce and analyse production issues in controlled environments across IBMi and integrated platforms.
Col

📌 IBMi/Production Support (Pune)
🏢 FIS Global
📍 Pune