POSITION SUMMARY
Zoetis is one of the largest manufacturers of Animal Health products and providers across the full continuum of care. The Zoetis Tech and Digital (ZTD) organization is reshaping to provide premier services and solutions to a rapid paced, growing business. Growth is both organic and through a steady stream of acquisitions.
Zoetis is seeking to hire a skilled Sr. Business Analyst, Customer Engagement to support and continuously improve our Customer Engagement platform.
The CRM Business Analyst will be responsible for collaborating with the business to assist with building business cases for customer engagement capabilities. This will be achieved through the expansion or introduction of new Salesforce functionalities to increase customer engagement. This role should become the trusted advisor to key stakeholders for continued growth and expansion of the Zoetis Salesforce CRM technology roadmap. The CRM Business Analyst will partner with the key business stakeholders in US and International markets for development and ongoing review of potential use cases,



while ensuring it will meet global priorities, corporate objectives and fulfillment of end user requirements. This role will also partner with technical teams to perform solution design and implementation of enhancements, ensuring successful cross team coordination and harmonization across the globe.
POSITION RESPONSIBILITIES
Percent of Time
Develop functional requirements documentation in the form of user stories, process flows, and user acceptance criteria and manage the requirements throughout the project lifecycle. Create and maintain other documentation on business processes, applications and business solutions including test cases, training and system manuals, and job aids (if applicable). 20%
Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, business analysis, and workflow analysis 20%
Assist with gap analysis, business pro

📌 CRM Business Analyst (Hyderabad)
🏢 Zoetis
📍 Hyderabad