Key Responsibilities

- Manage and strengthen the brand’s online reputation across all digital platforms.
- Monitor and respond to customer queries, comments, direct messages, and reviews in a timely and professional manner.
- Regularly monitor Google Reviews and other relevant review platforms; coordinate with internal teams to resolve customer concerns and improve ratings.
- Track and report any negative PR, online mentions, customer grievances, or reputation-related issues, and escalate them appropriately.
- Identify and track celebrity sightings, influencer mentions, media features, and brand placements across digital and social platforms.
- Coordinate with brides and customers to collect testimonials, images, videos, and user-generated content (UGC) for marketing and social media usage.
- Build and maintain relationships with brides, customers, influencers, and brand advocates to encourage authentic content creation.
- Assist in managing and coordinating social media communities across all brand platforms.
- Monitor competitor activities, social media trends, and industry conversations to identify opportunities and potential risks.
- Update and manage internal Excel trackers, databases, documentation, and reports related to marketing, PR, social media, and customer engagement.
- Coordinate with the PR, Marketing, Retail, and Customer Experience teams to ensure timely follow-ups and seamless communication.
- Ensure consistency in brand communication, tone of voice,



and customer experience across all online touchpoints.
- Support the marketing team with ad hoc operational, coordination, and documentation requirements as needed

Qualifications

- Bachelor’s degree in Marketing, Communications, Fashion, Business Administration, Journalism, or a related field.
- 1–3 years of experience in Social Media Management, Community Management, Customer Relationship Management (CRM), PR, Digital Marketing, or a similar role.
- Excellent written and verbal communication skills in English and Hindi.
- Strong interpersonal and relationship management skills with a customer-first approach.
- Experience in handling social media platforms such as Instagram, Facebook, LinkedIn, Pinterest, and Google Business Profile.
- Familiarity with Google Reviews, online reputation management, and customer engagement best practices.
- Strong organizational skills with the ability to maintain trackers, databases, and documentation accurately.
- Proficiency in Microsoft Excel, Google Sheets, Google Workspace, and Microsoft Office.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Attention to detail and a proactive problem-solving mindset.
- Experience in luxury fashion, retail, bridal, lifestyle, beauty, or premium consumer brands will be preferred.

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks

- Provident Fund

Work Location: In person

📌 Online Relationship Manager (Noida)
🏢 For Chemical Manufacturing
📍 Noida