production Support(UNIX/Linux, Shell scripting, SQL (MS-SQL, Oracle) – Rotational Shifts
About the role:
As a Managed Service Analyst II, you will provide Level 2 application support for FIS Cleared Derivatives applications, ensuring seamless operations for leading investment banking clients. You will be responsible for supporting Trade Allocation, Matching, Reconciliations, Position Management, Cash & Collateral Management, Reporting, and Trade Settlement.
Your role involves proactive issue resolution, incident management, and collaboration with cross-functional teams to ensure smooth operations. You will troubleshoot technical and functional issues, manage escalations, and adhere to SLAs. Additionally, you will contribute to system monitoring, root cause analysis, and process improvements while working in shifts, including early mornings, extended hours, and occasional weekends.
About the Team:
The Cleared Derivatives (BPaaS) Production Support Team ensures high availability, reliability,



and performance of post-trade processing applications that covers middle-office and back-office responsibilities for global investment banking clients.
Key Responsibilities:
Serve as the primary point of contact for investment banking clients, provide Level 2 support and address inquiries and provide expert support for Cleared Derivatives products.
Investigate, troubleshoot, and resolve functional and technical issues with applications hosted at FIS and at Client environments
Manage incident tickets, escalations, and problem resolutions within SLAs.
Assist with internal and external audits
Liaise with development teams for issue fixes and enhancements.
Maintain robust relationships with clients, provide timely updates and ensure a positive customer experience.
Participate in Disaster Recovery (DR) and Business Continuity (BCP) tests.
Perform application monitoring using tools like Geneos, Prometheus, Grafana, Autosys
Support ITIL-based processes such as incident management, probl

📌 production Support(UNIX/Linux, Shell scripting, SQL (Pune)
🏢 FIS
📍 Pune