Role Purpose
ERM is the world’s largest specialist sustainability consultancy, with over 50 years of experience helping organisations navigate complex environmental, social, and governance challenges. We bring together a global community of experts to deliver meaningful impact for our clients and the planet.
The Global Delivery Centre (GDC) in Gurugram is ERM’s global operating backbone. It delivers business enablement services in Finance, HR, IT, and Commercial Operations to ensure ERM’s global business runs seamlessly, efficiently, and consistently.
At the GDC, you will:
Be part of a hub that ensures ERM’s business continuity worldwide.
Collaborate with colleagues across geographies to support global operations.
Drive consistency, compliance, and efficiency in core functions.
Work with digital, automation, and AI-enabled tools to optimise how ERM operates.
Work in shifts where required, depending on the role. As processes mature and automation increases, reliance on shifts will reduce.
Why this role matters?
As a Salesforce Business Analyst,



you will support ERM’s global delivery by gathering, analysing, and translating business requirements into scalable Salesforce CRM solutions that drive operational excellence and digital transformation. You will work within the Salesforce Centre of Excellence (COE), partnering with global business stakeholders, IT Business Partners (ITBP), and cross-functional teams across regions
to deliver CRM enhancements, streamline processes, and improve user adoption. This role is critical to ensuring productive and consistent global operations, improving data quality and governance, enabling scalable business growth, and enhancing the effectiveness of Salesforce-driven business processes across ERM.
Key Responsibilities
Serve as the central point of contact between ITBP, business teams, and Salesforce COE for all CRM-related initiatives.
Gather, analyse, and document business requirements for Salesforce enhancements and new implementatio

📌 Senior Salesforce Business Analyst (New Delhi)
🏢 Erm
📍 New Delhi