GENERAL DESCRIPTION

The Zoho Specialist will be responsible for administering, developing, and optimizing the company's technology platforms, with a primary focus on Zoho CRM and Zoho FSM, as well as other modules within the Zoho suite. This position combines the responsibilities of a developer, IT administrator, and digital process consultant, ensuring that technology tools support the company's strategic goals and operational efficiency.

CORE RESPONSIBILITIES

1. ZOHO ADMINISTRATION & DEVELOPMENT

* Configure, customize, and manage Zoho CRM, Zoho FSM, and other Zoho modules.
* Develop custom functions using Deluge, APIs, and automation workflows.
* Create reports, dashboards, and performance metrics aligned with company objectives.
* Ensure seamless integration between Zoho and other business applications.

2. IT SUPPORT & TROUBLESHOOTING

* Address and resolve hardware, software, and network-related issues.
* Maintain system security and ensure all IT systems remain up to date.
* Monitor and optimize the performance of computers, systems, and digital platforms.

3.



DIGITAL PROJECT MANAGEMENT

* Analyze internal processes and recommend improvements through Zoho and other technology solutions.
* Lead the implementation of new applications and system modules.
* Train employees on the proper use of Zoho and other digital tools.

4. INNOVATION & OPTIMIZATION

* Research and evaluate emerging technologies that can enhance company productivity.
* Automate repetitive processes to maximize efficiency.
* Recommend improvements to the organization's technology infrastructure.

MINIMUM POSITION REQUIREMENTS

EDUCATION / EXPERIENCE

* 3+ years of experience working with Zoho CRM, Zoho FSM, or other Zoho modules.
* Experience in programming, including Deluge, JavaScript, Python, and APIs.
* Previous experience in technical support and IT systems administration.

COMPETENCIES

* Robust problem-solving skills for complex issues.
* Analytical thinking and results-oriented minds

📌 Zoho Specialist (New Delhi)
🏢 H & H Solar
📍 New Delhi