Key Responsibilities

Digital Transformation
Support the execution of the organization's digital transformation roadmap and strategic initiatives.
Coordinate cross-functional projects to improve customer experience, operational efficiency, and process automation.
Assist in identifying and implementing emerging technologies such as AI, automation, analytics, and cloud-based solutions.
Customer Experience
Work with business and technology teams to enhance digital customer journeys across channels.
Analyze customer feedback and process data to recommend improvements that drive adoption and satisfaction.
Innovation & Process Improvement
Identify opportunities for process optimization and digital innovation.
Support change management activities, including user adoption, training, and communication for new digital initiatives.
Stakeholder Collaboration
Coordinate with business stakeholders, IT teams, and external vendors to ensure timely delivery of digital projects.
Prepare project updates, dashboards, and presentations for leadership reviews.
Facilitate requirement gathering,



solution discussions, and UAT activities.
Performance & Governance
Track project milestones, KPIs, and digital adoption metrics.
Ensure initiatives comply with organizational policies, data privacy, cybersecurity, and regulatory requirements.
Maintain project documentation, governance artifacts, and risk logs.
Qualifications

BE/B.Tech, MBA, or equivalent qualification preferred.
4-7 years of experience in digital transformation, business transformation, product management, business analysis, or technology-driven initiatives.
Experience working with cross-functional teams on digital or process improvement projects.
Familiarity with Agile delivery methodologies, analytics, and digital platforms.
Solid analytical, communication, and stakeholder management skills.

Desired Attributes

Customer-centric mindset with a passion for solving business problems through technology.
Strong project coordination

📌 Deputy Manager (Mumbai)
🏢 HDB FINANCIAL SERVICES
📍 Mumbai