Serves as a point of contact for customers, fielding inquiries via phone or
electronic channels. Provides technical support by troubleshooting and resolving
known issues encountered with assigned Oracle product(s). Collaborates with
internal teams to report and contribute to the resolution of routine design,
reliability, and maintenance issues. Maintains service request and/or product
documentation and begins to create Knowledge Base articles and/or
troubleshooting guides for resolved issues. Consults internal teams and
stakeholders on diverse customer situations and technical issues. Begins to
leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of
common issues and identities and begins to recommend enhancements to existing
support processes, workflows, guidelines, and best practices.

Only Oracle brings together the data, infrastructure, applications, and
expertise to power everything from industry innovations to life-saving care. And
with AI embedded across our products and services, we help customers turn that
promise into a better future for all.



Discover your potential at a company
leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why
we’re committed to growing a workforce that promotes opportunities for all with
competitive benefits that support our people with adaptable medical, life
insurance, and retirement options. We also encourage employees to give back to
their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the
employment process. If you require accessibility assistance or accommodation for
a disability at any point, let us know by emailing
[email protected] [[email protected]] or by
calling 1-(phone hidden) in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants
will receive consideration f

📌 Support Engineer 2 (Bengaluru)
🏢 Oracle
📍 Bengaluru