The Head - AI & Intelligent Automation will be responsible for establishing and leading the Enterprise AI & Intelligent Automation Centre of Excellence.

This is a strategic leadership role responsible for defining the enterprise AI roadmap, building high-performing AI engineering and data science teams, implementing AI governance, and delivering measurable business value through Artificial Intelligence, Generative AI, Machine Learning, Intelligent Automation, and Agentic AI.

The ideal candidate will combine deep technical expertise with solid business acumen and leadership experience to translate business challenges into scalable AI-powered solutions.

Key Responsibilities

Enterprise AI Strategy

Develop and execute the enterprise AI strategy aligned with business and digital transformation goals.
Build a multi-year AI roadmap across all business functions.
Identify high-value AI opportunities that improve customer experience, operational efficiency, and revenue growth.
Drive AI adoption across lending, customer service, collections, sales, risk, finance, HR, legal, and operations.




Establish AI as a core capability within the organization.

Build & Lead the AI Centre of Excellence

Establish the Enterprise AI & Intelligent Automation CoE.
Recruit, mentor, and lead a multidisciplinary team comprising AI architects, AI engineers, ML engineers, data scientists, MLOps engineers, AI platform engineers, and AI governance specialists.
Foster a culture of innovation, experimentation, collaboration, and continuous learning.
Define operating models, delivery standards, and engineering best practices.

AI Product & Solution Delivery

Own The End-to-end Delivery Of Enterprise AI Initiatives Including

AI-powered Customer Service
Enterprise AI Assistants
Employee Copilots
AI-enabled CRM
AI-powered Loan Origination
Intelligent Underwriting
Fraud Detection
Collections Intelligence
Risk Analytics
Document Intelligence
Marketing Personalization
Conversational Analytics
Executive

📌 Assistant Vice President (Mumbai)
🏢 HDB FINANCIAL SERVICES
📍 Mumbai